• 3-4-5 OCTOBER 2020
  • Pragati Maidan, New Delhi

Logistics to redefine delivery businesses amid pandemic with the use of new technology

The ongoing pandemic has been quite a disruption for businesses across nations. It has created both challenges and opportunities for start-ups along with other established companies. However, it is expected that with the use of innovative technologies, logistics will be a game changer for e-commerce sector.

For e-grocery, e-commerce, food delivery, and other on-demand service companies, this period might be eventful when they can deeply integrate themselves into the daily lives of consumers. However, for that to happen, logistics will have to play a critical role. Logistics software-as-a-Service (SaaS) will see a lot of reception as companies will want to pay-as-they-go.

Most people are familiar with the last-mile delivery, but logistics is a lot more than just that. Online players either tie-up with FMCG companies, farms, wholesalers, etc. to source the required items and this means that logistics is involved in every step of the process — right from the farm to the warehouse, warehouse to area-specific hubs and finally from hub to customer. Delay at any step has ripple effects and leads to late delivery.

There is no doubt that logistics will play an imperative role moving forward whereas, technology will play a key role in enabling better logistics. For example, app-enabled deliveries already have lower onboarding and training time of new staff. The staff can simply depend on the technology for planning and go about executing the tasks. Also, technology has now made contactless delivery so simple by adding an electronic proof of delivery, like a photo of the delivered order. Start-ups are increasing their operational efficiency with these technology improvements.

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